Grounded In The Word Coffee Return Policies

Packaged Coffee Products:

We at Grounded In The Word Coffee strive to provide our customers with the highest quality packaged coffee products. However, if you are not completely satisfied with your purchase, we have a standard return policy in place to ensure your satisfaction. Please review the details of our return policy below:

1. Eligibility for Returns

To be eligible for a return, the packaged coffee product must meet the following criteria:

  • The return request must be made within 14 days of the original purchase date.

  • The packaged coffee must be unopened, unused, and in its original packaging.

2. Return Process

To initiate a return, please follow these simple steps:

  • Contact our customer service team at info@groundedintheword.org and provide them with your order details, including the order number and the reason for your return.

  • Upon receiving your request, our customer service team will guide you through the return process and provide any necessary instructions.

  • Please ensure that the packaged coffee is securely packaged for return shipping to prevent any damage during transit.

3. Refund Policy

Once we receive the returned packaged coffee and it is inspected by our team, we will notify you of the status of your return and whether it has been approved or rejected. Please note the following:

  • If the return is approved, we will process a refund using the original payment method used for the purchase within 5 business days of approval.

  • The refunded amount will be for the original purchase price, excluding any shipping fees.

  • Please allow additional time for the refund to appear in your account, as processing times may vary depending on your bank or credit card company.

4. Non-Refundable Items

Please note that the following items are not eligible for returns or refunds:

  • Coffee products that have been opened or used.

  • Coffee products with damaged packaging due to mishandling or negligence on the part of the customer.

  • Coffee products that were purchased from third-party resellers not affiliated with Grounded In The Word Roast Coffee.

5. Damaged or Defective Products

If you receive a packaged coffee product that is damaged during transit or has a manufacturing defect, please contact our customer service team within 48 hours of receiving the product. We will be happy to assist you in resolving the issue promptly.