Return Policy

We understand that even after due diligence, our customers may occasionally have quality concerns with the coffee they receive, and we strive to provide the best possible customer service in those situations. However, due to the nature of roasted coffee beans, there are some limitations to returns:

If you received incorrect merchandise, please email info@groundedintheword.org as soon as possible and we will resolve the issue promptly. After 60 days from the receipt of your order, we will not replace or refund any items. PLEASE check your package for accuracy upon arrival.

GITW does not accept returns of coffee beans for any other reason than a mistake on our part during pick-up, shipping or transit.

If you are not satisfied with any part of buying from GITW, please contact info@groundedintheword.org.